VIP BNB Privacy Policy

We may collect personal information directly from you, automatically through our website, from hosts or property owners, from service providers, and from other lawful sources. The types of information we may collect include:

• Contact and identity information, such as name, email address, phone number, billing address, delivery address, short-term rental property address, reservation-related details, and other information you provide when contacting us or placing an order.
• Order and transaction information, such as products or services ordered, rental equipment selected, delivery and pickup instructions, payment status, security deposit information, order history, and related customer service records.
• Payment information processed through third-party payment processors. VIP BNB may receive limited payment-related information, such as transaction confirmation, payment status, last four digits of a payment card, billing details, or fraud-prevention information. We do not intentionally store full credit card numbers on our own systems unless expressly stated and handled through a secure payment provider.
• Identity verification information, when identity verification is required to complete an order or arrange delivery of rental equipment. This may include a government-issued identification document (such as a driver's license, passport, or identification card) and a photograph or "selfie" used to confirm that the person presenting the document is its rightful holder. This verification is performed by our third-party identity verification provider, Stripe, Inc. The identification document and facial image are collected and stored directly by Stripe. VIP BNB does not receive or store your identification document or facial image; we receive only the verification result (such as verified or not verified) and limited related information.
• Rental, delivery, and service information, including property access instructions, delivery windows, photos of delivered items, condition documentation, damage reports, lost-item reports, and communications with guests, hosts, property managers, or service providers.
• Website and device information, such as IP address, browser type, device type, operating system, pages visited, referring website, date and time of visit, approximate location derived from IP address, and website usage data.
• Communications, including emails, texts, calls, forms, notes, requests, complaints, and related contact information.
• Information from hosts, property owners, property managers, or partners needed to coordinate available amenities, delivery, setup, pickup, access, and guest service.

We do not seek to collect sensitive personal information unless necessary to provide services, comply with law, process payments, prevent fraud, or protect safety. Please do not submit unnecessary sensitive information through our website or communications.

We may use personal information for business and commercial purposes, including to:

• Provide, manage, and fulfill orders, rentals, amenities, deliveries, pickups, and related services.
• Communicate with guests, hosts, property owners, property managers, vendors, contractors, and service providers.
• Process payments, deposits, refunds, credits, fees, replacements, damage claims, and chargebacks.
• Verify orders, prevent fraud, protect against unauthorized transactions, and enforce our agreements.
• Verify the identity of guests where required to authorize rentals, arrange delivery of equipment, prevent fraud, and protect the safety of our property, guests, hosts, and others.
• Coordinate logistics, including property access, delivery timing, setup, pickup, maintenance, and equipment condition documentation.
• Respond to questions, requests, complaints, disputes, and customer service inquiries.
• Improve our website, services, products, guest experience, host experience, and business operations.
• Send service-related messages, confirmations, updates, reminders, and administrative notices.
• Send promotional communications, offers, or marketing messages where permitted by law. You may opt out of marketing communications at any time.
• Comply with legal obligations, tax obligations, accounting requirements, insurance requirements, contractual obligations, law enforcement requests, and dispute resolution.
• Protect the rights, safety, property, and security of VIP BNB, our customers, guests, hosts, property owners, vendors, contractors, and others.
• Evaluate, structure, finance, transfer, sell, or reorganize all or part of our business.

We may share personal information as reasonably necessary to operate our business and provide services, including with:

• Hosts, property owners, and property managers associated with the property where services are requested.
• Payment processors for payments, deposits, refunds, fees, chargebacks, fraud prevention, and transaction verification.
• Identity verification providers, including Stripe, Inc., which collects and processes identification documents and facial-image data as our service provider to verify guest identity. Stripe processes this information in accordance with its own privacy policy, available at https://stripe.com/privacy.
• Delivery, setup, maintenance, repair, cleaning, technology, customer support, and service providers who help us fulfill services.
• Website, hosting, analytics, and technology providers that help us operate, secure, analyze, improve, or maintain our website and systems.
• Attorneys, accountants, insurance providers, auditors, consultants, and other professional advisors.
• Governmental authorities, law enforcement, courts, or other parties where disclosure is necessary to comply with law, enforce agreements, respond to lawful requests, protect safety, investigate fraud, collect amounts owed, resolve disputes, or protect rights and property.
• Parties involved in a merger, acquisition, sale, financing, reorganization, bankruptcy, transfer, or other business transaction involving VIP BNB.

Our website may use cookies, pixels, tags, analytics tools, log files, session replay tools, advertising identifiers, and similar tracking technologies. These technologies may collect information such as IP address, browser type, device type, operating system, referring pages, pages viewed, time spent on pages, links clicked, approximate location, and other website usage information.

We may use cookies and tracking technologies to operate and secure the website, remember preferences, improve functionality, understand website traffic, measure marketing effectiveness, detect fraud or misuse, troubleshoot technical issues, and improve our services.

Some cookies are necessary for website functionality. Other cookies may be used for analytics, performance, personalization, or advertising, depending on the tools used on our website. Third-party providers may collect information through these technologies subject to their own privacy policies.

You may be able to control cookies through your browser settings. You can usually set your browser to refuse cookies, delete cookies, or alert you when cookies are being used. Blocking cookies may affect certain website features or functionality. If we implement a cookie consent tool or preference center, you may also manage choices through that tool.

We do not currently guarantee that our website will respond to all browser-based "Do Not Track" signals because there is not a universally accepted technical standard for such signals. We may honor browser-based privacy signals where required by applicable law.

You can update your choice at any time: Manage cookie preferences.

VIP BNB does not sell personal information in exchange for money. We also do not knowingly sell or share the personal information of individuals under 16 years of age. If our practices change in the future, we will update this Privacy Policy and provide any legally required rights, notices, or opt-out mechanisms.

Some analytics, advertising, or tracking technologies may be considered "sharing" or "targeted advertising" under certain privacy laws. If we use such technologies in the future in a way that triggers opt-out obligations, we will update this Privacy Policy and provide applicable opt-out rights where required.

By providing your contact information, you authorize VIP BNB to contact you regarding orders, services, deliveries, pickups, payments, security deposits, damage claims, customer support, policy updates, and related service matters. We may also send promotional communications where permitted by law. You may opt out of marketing emails by following the unsubscribe instructions in the email or by contacting info@vip-bnb.com. Even if you opt out of marketing messages, we may still send non-marketing communications related to active orders, rentals, transactions, legal notices, safety issues, or account/service administration.

When rental equipment, amenities, or services involve a security deposit, damage review, loss claim, replacement claim, or dispute, we may collect and retain information related to the order, guest, host, property, item condition, delivery, pickup, photographs, communications, invoices, replacement costs, and payment history. This information may be used to determine responsibility, document damage or loss, process charges, support claims, respond to disputes, communicate with hosts or guests, and enforce applicable rental terms, waivers, host agreements, or service agreements.

When identity verification is required, we use Stripe, Inc. as our identity verification provider to confirm that a guest's government-issued identification is valid and belongs to the person presenting it. As part of this process, Stripe may collect a facial image and generate biometric data derived from that image and the identification document in order to perform a facial-similarity comparison.

This biometric information is collected and processed by Stripe solely for the purpose of verifying identity. VIP BNB does not receive, access, or store the underlying identification document, facial image, or biometric data; we receive only the outcome of the verification. We do not use identity verification information or biometric information for marketing, advertising, profiling, or any purpose unrelated to identity verification, and we do not sell or share it.

Identity verification information is retained in accordance with Section 9 (Data Retention) and the retention practices of Stripe. You may contact us at info@vip-bnb.com with questions about identity verification or to request information about how this data is handled.

We retain personal information for as long as reasonably necessary to provide services, complete transactions, manage customer and host relationships, comply with legal and tax obligations, resolve disputes, enforce agreements, maintain business records, prevent fraud, and protect our legal rights. Retention periods may vary depending on the type of information, the nature of the service, legal requirements, insurance requirements, accounting needs, dispute risk, and operational needs.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no website, payment system, transmission method, or electronic storage system is completely secure. We cannot guarantee absolute security of personal information. You are responsible for using secure networks, protecting your own devices, and avoiding unauthorized access to your communications or accounts.

VIP BNB's website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate parental or legal consent, we will take reasonable steps to delete that information. Parents or guardians who believe a child has provided personal information to VIP BNB may contact us at info@vip-bnb.com.

Depending on whether VIP BNB is legally subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act, California residents may have certain rights regarding their personal information. These may include the right to know, access, delete, correct, opt out of certain sales or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.

Even where these laws may not fully apply to VIP BNB because of business size, revenue, data volume, or other statutory thresholds, VIP BNB intends to handle reasonable privacy requests in good faith. California residents may contact us at info@vip-bnb.com to request access, correction, deletion, information about categories of personal information collected, categories of sources, business or commercial purposes for collection, categories of third parties to whom information was disclosed, and information about whether personal information has been sold or shared.

We may need to verify your identity before responding to a privacy request. Verification may require confirming information we already maintain, requesting additional identifying information, or obtaining written authorization if a request is submitted through an authorized agent. We will not discriminate against you for exercising applicable privacy rights.

Where biometric information is collected as part of identity verification, California residents may have the right to limit the use of sensitive personal information; because VIP BNB uses such information only for identity verification and does not use it for other purposes, no additional uses are made from which to opt out.

California residents may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes, if applicable. To make such a request, please contact us at info@vip-bnb.com with the subject line "California Shine the Light Request."

Nevada residents may have the right to opt out of certain sales of covered information. VIP BNB does not currently sell covered information as defined under Nevada law. Nevada residents may still submit privacy-related requests to info@vip-bnb.com.

Our website or communications may contain links to third-party websites, platforms, payment processors, booking platforms, delivery services, social media pages, or other services that are not owned or controlled by VIP BNB. We are not responsible for the privacy practices, security, content, terms, or policies of third-party websites or services. You should review the privacy policies of any third-party websites or services you use.

VIP BNB may communicate with guests, hosts, property owners, property managers, vendors, and contractors as needed to coordinate services. Information shared for service coordination may include order details, delivery instructions, pickup instructions, property access details, requested amenities, item availability, service timing, damage or loss reports, and related communications. Guests and hosts are responsible for ensuring that any information they provide to VIP BNB is accurate and that they have the authority to provide it.

VIP BNB may use and disclose personal information where necessary to comply with applicable laws, regulations, legal processes, subpoenas, court orders, governmental requests, insurance requirements, tax obligations, accounting obligations, or law enforcement requests. We may also use and disclose information to investigate suspected fraud, unauthorized use, safety incidents, property damage, lost equipment, misuse of rental equipment, violations of agreements, or threats to the safety, rights, or property of VIP BNB, guests, hosts, vendors, contractors, or others.

VIP BNB is based in the United States. If you access our website or services from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate. By using our website or services, you understand that your information may be transferred to jurisdictions that may have privacy laws different from those in your location.

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date. Changes are effective when posted unless otherwise stated. Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated Privacy Policy.

For questions, privacy requests, or concerns about this Privacy Policy or VIP BNB's privacy practices, please contact:

VIP BNB
Email: info@vip-bnb.com
Website: www.vip-bnb.com