Privacy Policy
Effective Date: 4/30/26
Last Updated: 4/30/26
VIP BNB, LLC, doing business as VIP BNB (“VIP BNB,” “Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, use our services, place an order, communicate with us, or otherwise interact with VIP BNB.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, and from third parties such as booking platforms, property owners, payment processors, delivery partners, marketing providers, or service providers.
A. Information You Provide to Us
We may collect:
- Name
- Email address
- Phone number
- Billing address
- Delivery or rental property address
- Reservation or stay information
- Check-in and check-out dates
- Amenity, grocery, equipment, or service requests
- Payment-related information
- Driver’s license or identification information, if required for certain rentals
- Signed waivers, rental agreements, acknowledgments, or consent forms
- Communications with us, including texts, emails, website forms, and customer service messages
- Special instructions, access instructions, or property-specific delivery details
- Any other information you voluntarily provide
B. Payment Information
Payments may be processed by third-party payment processors. We may receive limited payment-related information, such as confirmation of payment, transaction amount, billing details, and payment status. We do not intend to store full credit card numbers unless specifically disclosed and handled through a secure payment provider.
C. Grocery, Amenity, and Rental Order Information
When you place an order, we may collect details related to the items or services requested, including groceries, beach gear, bicycles, e-bikes, fire pits, baby gear, household items, concierge services, and other amenities. This may include delivery preferences, product substitutions, allergy-related notes, or other special requests you provide.
D. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of visit
- Interactions with website features
- Approximate location information
- Cookies, pixels, tags, and similar tracking technologies
E. Information from Third Parties
We may receive information from:
- Short-term rental hosts, property managers, or property owners
- Booking platforms or reservation systems
- Payment processors
- Delivery providers
- Marketing and analytics providers
- Identity verification or fraud-prevention vendors
- Customer referral partners
- Social media platforms, if you interact with us there
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Deliver groceries, equipment, amenities, and concierge services
- Coordinate pre-arrival setup and stocking services
- Confirm reservations, delivery windows, and property access details
- Communicate with guests, owners, hosts, property managers, and service providers
- Process payments, refunds, deposits, fees, and damage charges
- Verify identity or eligibility for certain rentals
- Manage rental agreements, waivers, liability releases, and security deposits
- Provide customer support
- Improve our website, services, product offerings, and guest experience
- Personalize website content, offers, and communications
- Send transactional messages, confirmations, reminders, and updates
- Send promotional emails, texts, or marketing communications where permitted
- Prevent fraud, unauthorized use, misuse, property damage, or illegal activity
- Enforce our Terms of Service, Rental Agreement, Waiver, and other policies
- Comply with legal, tax, accounting, insurance, and regulatory obligations
- Protect the rights, safety, property, and security of VIP BNB, our customers, property owners, guests, employees, contractors, and the public
3. How We Share Information
We do not sell your personal information in the traditional sense of exchanging it for money. However, some privacy laws define “sale” or “sharing” broadly, including certain advertising, analytics, or tracking activities.
We may share personal information with the following parties:
A. Service Providers
We may share information with vendors and service providers who help us operate our business, including:
- Payment processors
- Website hosting providers
- Email and SMS communication platforms
- Delivery partners
- Grocery or retail fulfillment partners
- Equipment rental and logistics providers
- Customer service platforms
- Insurance providers
- Accounting, legal, and compliance advisors
- Marketing and analytics providers
- Fraud prevention and security vendors
These providers are authorized to use information only as needed to provide services to us or as otherwise permitted by law.
B. Property Owners, Hosts, and Property Managers
If your order is connected to a short-term rental property, we may share relevant information with the property owner, host, or manager to coordinate delivery, setup, access, guest services, damage claims, security deposits, or property-specific rules.
C. Delivery and Fulfillment Partners
We may share order details, delivery instructions, contact information, and property access details with delivery drivers, contractors, fulfillment partners, or third-party providers as necessary to complete your order.
D. Legal, Safety, and Compliance Purposes
We may disclose information when we believe it is necessary to:
- Comply with applicable law, regulation, subpoena, court order, or legal process
- Enforce our agreements and policies
- Protect against fraud, abuse, unauthorized transactions, or security threats
- Protect the rights, property, or safety of VIP BNB, customers, property owners, guests, employees, contractors, or others
- Respond to insurance claims, disputes, chargebacks, damage claims, or legal requests
E. Business Transfers
If VIP BNB is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember preferences, understand website traffic, improve performance, and support marketing.
These technologies may collect information about your device, browsing behavior, pages visited, and interactions with our website. Some third-party tools may use this information for analytics or advertising purposes.
You may be able to control cookies through your browser settings. Disabling cookies may affect website functionality.
If we use advertising cookies or tracking technologies that constitute “sharing” under California law, we will provide appropriate opt-out mechanisms where legally required.
5. Email and Text Message Communications
By providing your email address or phone number, you consent to receive transactional communications related to your inquiry, reservation, order, delivery, rental, payment, security deposit, or customer service request.
Where permitted by law, we may also send marketing messages. You may opt out of promotional emails by using the unsubscribe link in the email. You may opt out of promotional text messages by replying STOP. Even if you opt out of marketing messages, we may still send transactional or service-related communications.
6. Security Deposits, Damage Claims, and Rental Records
For equipment rentals or amenity services, we may collect and maintain information related to security deposits, item condition, rental duration, damage reports, photographs, loss claims, replacement costs, communications, signed waivers, and payment history.
We may use this information to evaluate damage, loss, misuse, unauthorized use, late returns, safety violations, or other claims under our rental agreements and policies.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, payment system, transmission method, or storage system is completely secure. We cannot guarantee absolute security of your information.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, processing transactions, maintaining business records, resolving disputes, enforcing agreements, complying with legal obligations, supporting insurance claims, and protecting against fraud or misuse.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
9. Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to legal exceptions
- Opt out of certain marketing communications
- Opt out of certain sale or sharing of personal information, where applicable
- Limit certain uses of sensitive personal information, where applicable
- Not be discriminated against for exercising privacy rights
To submit a privacy request, contact us at:
Email: info@vip-bnb.com
Website: www.vip-bnb.com
We may need to verify your identity before fulfilling certain requests.
10. California Privacy Notice
This section applies to California residents to the extent required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and related regulations.
A. Categories of Personal Information We May Collect
In the past 12 months, we may have collected the following categories of personal information:
- Identifiers, such as name, email address, phone number, billing address, delivery address, IP address, and account identifiers
- Commercial information, such as order history, rental history, purchased services, payment status, and transaction records
- Internet or electronic network activity, such as website usage, browser data, device information, and interactions with our website
- Geolocation information, such as approximate location from IP address or delivery location you provide
- Audio, electronic, or visual information, such as customer service communications, photographs related to equipment condition, or delivery documentation
- Professional or business-related information, if provided by property owners, managers, hosts, or business partners
- Sensitive personal information, such as precise delivery/access instructions, identification information, payment-related information, or account credentials if provided or required
- Inferences, such as service preferences, rental preferences, or amenity interests
B. Purposes for Collection
We collect and use these categories of information for the purposes described above, including order fulfillment, customer service, payment processing, delivery coordination, fraud prevention, legal compliance, marketing, analytics, and business operations.
C. Sources of Personal Information
We may collect personal information from you, your device, property owners, hosts, property managers, booking-related sources, payment processors, delivery partners, service providers, and marketing or analytics vendors.
D. Disclosure of Personal Information
We may disclose personal information to service providers, contractors, payment processors, delivery partners, property owners, hosts, property managers, legal advisors, insurance providers, and government or legal authorities when required or permitted.
E. Sale or Sharing of Personal Information
VIP BNB does not knowingly sell personal information for money. However, certain uses of cookies, pixels, analytics, or advertising tools may be considered a “sale” or “sharing” under California law.
Where required, California residents may opt out by contacting us at info@vip-bnb.com or by using any “Do Not Sell or Share My Personal Information” link or cookie preference tool we make available.
F. Sensitive Personal Information
We do not use sensitive personal information for purposes other than those reasonably necessary to provide requested services, process transactions, ensure security, prevent fraud, comply with law, or manage our business relationship with you.
G. Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
11. Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, payment processors, delivery services, social media pages, or booking platforms. We are not responsible for the privacy practices, content, security, or policies of those third parties.
You should review the privacy policies of any third-party websites or services you use.
13. User-Generated Content and Reviews
If you submit reviews, testimonials, photos, comments, or other content, we may use that content for business, marketing, promotional, or customer service purposes, subject to applicable law and any permissions you provide.
Do not submit content that includes private, confidential, or sensitive information unless you intend for it to be used as described.
14. International Users
VIP BNB is based in the United States. If you access our website or services from outside the United States, your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our website or services after updates means you accept the revised policy.
16. Contact Us
For questions about this Privacy Policy, our privacy practices, or to submit a privacy-related request, please contact us at:
VIP BNB, LLC
Email: info@vip-bnb.com
Website: www.vip-bnb.com
We may take reasonable steps to verify your identity before responding to certain privacy-related requests.